Sr. Teller Service Representative

Location:Austin, TX
Exempt/Non-Exempt:Non-Exempt
Benefits:Group medical, group dental, life/AD&D, long term disability and two retirement plans
Employment Type:Full Time
Branch:SW Austin TX
Description:Near Barton Creek Mall, S Austin TX

Provide superior and quality service to members while adhering to United Heritage Credit Union’s quality service standards, policies and procedures. Perform financial transactions for cash vaults and members accurately, maintain records, and provide information to members regarding their accounts and credit union services, products and promotional items. Exercise discretion, judgment, and initiative with each transaction while presenting a positive image of the organization.
Duties:- Receive and process all teller transactions accurately to include deposits, withdrawals, loan payments, transfers, money orders, cashier’s checks, traveler’s checks, Visa cash advances, and other consignment or promotional items.
- Promote and maintain positive relations with all contacts, members and potential members. Actively participate in cross selling and referring beneficial products and services to members and non-members.
- Balancing vault(s) cash, cash dispensing machines (if applicable) and branch transactions daily.
- Provide guidance to other tellers, back up to the Teller Supervisor with making judgment calls when applicable regarding the processing of transactions and acceptance of checks, possible waiving or placement of necessary holds on checks and department scheduling.
Qualifications:- High school diploma or GED equivalent.
- Minimum of one year heavy cash handling.


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